Oasis fans have claimed Ticketmaster has cancelled their tickets for the band’s reunion tour, accusing them of being bots.
After Liam and Noel Gallagher announced a limited run of stadium shows last summer, thousands of fans logged on to Ticketmaster in hopes of seeing the band play live for the first time since 2009.
However, the event company is currently under investigation over their use of dynamic pricing – which saw prices for a standard ticket double from £148 to £355.
Several fans have now said that they received emails from Ticketmaster which claimed the use of bots was identified in their ticket purchases and cancelled them as a result.
Leighah Conroy, 24, had bought four tickets to see Oasis perform at Heaton Park in Manchester on 28 August last year – but was told on Friday that Ticketmaster “identified that bots were used to make this purchase”.
TicketMaster came under criticism for the use of dynamic pricing for the reunion tour. Pic: PA
She told the PA news agency: “To say that we’re bots is totally out of order for Ticketmaster because we tried all day to get the tickets.
“Our heads have been pretty battered these past 24 hours. I felt sick in the stomach. It’s a band you’ll never experience or see again and it’s been on my bucket list for years.
“It just feels like my dreams have been completely crushed.”
Ms Conroy, from Cumbria, paid around £150 per ticket, and also spent £800 on a hotel and a further £40 for travel to the show.
Marta Bonnet, 48, from Spain, also said she received the same email on Friday. She said she spent more than £3,000 on tickets, flights and accommodation for herself, her husband and her children to see Oasis at Wembley Stadium on 3 August.
“At first we thought this email was fake or a spam email, but no it was true,” she added.
“We usually use Ticketmaster to buy our tickets… But now, how can I trust this page which is supposed to be the official page?
“I really can’t believe what has happened.”
A spokesperson for Ticketmaster said: “Anyone who has been contacted and believes a refund was made in error has been sent a form to fill in for the tour’s promoters to review.”
Read more:
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Happy Mondays stars give thoughts on dynamic pricing
The Competition and Markets Authority said in September that it had launched an investigation into Ticketmaster’s Oasis gigs sale – calling for evidence from fans.
In November last year, Ticketmaster and See Tickets warned that thousands of tickets that were listed on unauthorised sites would start to be cancelled.
Oasis will begin their reunion tour on 4 July in Cardiff before playing another 16 dates in the UK and Ireland.
The tour then moves to Canada, the US, Mexico, and Australia.
